Frequently Asked Questions

Can I make online or catalog purchases with my Performance Plus Prepaid Card?

Yes, however the address associated with the card account must be used as the billing address. This will allow retailers to verify the card as valid when they process the transaction.  Click here to verify the address associated with your card account:

How can I place a catalog order?

You can either call in your order or mail in the merchant’s order form. In either case, simply enter your card number for payment as directed by each website.


How do I place an order via the Internet?

We have included website addresses for merchants who will accept online orders. Simply enter your card number for payment as directed by each website.



Where can I use my Performance Plus Prepaid Card?

You may only use your card at the merchants listed on this website. With the vast variety of suppliers and ways of shopping, you should have no trouble finding just the right award!

How do I find local participating merchants?

Store locations can be found by visiting the participating merchant websites listed in this site or by calling the merchants toll-free number.

I attempted to order through a catalog/Internet site and my Performance Plus Prepaid Card was declined.

Your billing address on your order must match the billing address associated with your card account. You can verify your address on file by calling the phone number on the back of your card. Additional decline reasons may be an incorrect expiration date or insufficient funds. Please verify both prior to making a purchase.

Will new merchants be added to the list?

We regularly identify new merchants who qualify to participate in the Performance Plus program. Because this is your award, we only invite businesses that meet our strict qualifications for quality products and service. We will post all new merchants on the home page of the site as they become available.

I tried to use my Performance Plus Prepaid Card at a participating merchant, but my card was declined. What do I do?

Confirm you are at a participating merchant, that the card has not expired and that you have sufficient funds in the card account.  If you still have questions, call customer service for assistance.  You will find that number printed on the back of your card.

What if I use my Performance Plus Prepaid Card at a non-participating merchant?

A purchase made with a non-participating merchant will be denied at point of sale .

Are there restrictions on my purchases? Can I purchase items on sale?

Almost all of the participating merchants will allow you to use your card to purchase items on sale. There are a few suppliers that will not allow the purchase of gift cards with your card. We suggest you check the specific merchant descriptions and their Terms & Conditions for restrictions before making a purchase.

What is my account balance?

You can view your current statement and funds available anytime on this website by clicking on the Online Statement link at the top and login to the card account. Your online statement information is current within the last few minutes. You can also check the balance of your card account by calling the toll-free number on the back of the card. These services are available twenty-four (24) hours a day, seven (7) days a week for your convenience. When checking your card account balance you will be given your current available balance to spend.

Can I spend more than my account balance?

If you want to purchase an item that costs more than the award dollars available, you can supplement the balance of your card account with a major credit card, personal check or cash. You can request that the merchant  deduct a specific amount from your card and then pay the remainder of the balance with other accepted forms of payment. Please note: Some merchants may not accept two forms of payment.  Some merchants may require payment for the remaining balance in cash.  If you attempt to purchase something that requires more funds than the balance in your card account and you do not have supplementary funds, the transaction will be denied at point of purchase.

Why is my card balance printing on my receipt?

Card companies have recently imposed a rule to help merchants better process transactions for their customers. The new rule requires that for a transaction using an award or stored-value card, the available balance must be returned as part of the authorization of that transaction. Furthermore, the merchant, at their sole discretion and if their point of sale system allows, may print that balance on the customer’s receipt.

Is the Performance Plus Prepaid Card a credit card?

No. Your card is a prepaid card, meaning that a set amount of funding has already been loaded to the card and it is only accepted at the Performance Plus partners appearing on this website.

What do I do if my Performance Plus Prepaid Card is lost or stolen?

Call Performance Plus Card Services immediately at 844-815-1851.  Lost or stolen cards can be reported twenty-four (24) hours a day, seven (7) days a week. Before your card can be reissued you must be able to verify the most recent transactions. It is important that you report a lost or stolen card promptly. Until you call to report the incident, anyone who has your Performance Plus Prepaid Card can use it. If you request a new card, you will receive a new Performance Plus Prepaid Card in the mail within seven (7) to ten (10) business days. There is fee to replace a card that has been reported as lost or stolen.  Expedited shipping can be requested for an additional fee.  Please see the Cardholder Agreement for a full list of fees.


I’ve moved. How do I change my address?

Please contact Performance Plus Card Services toll-free at the number listed on the back of your card and provide both your new and old address. It is very important to keep your card account information up-to-date.

When will my Performance Plus Prepaid Card expire?

The expiration date is printed on the front of your card.

What are the Terms and Conditions regarding the use of my Performance Plus Prepaid Card?

The Terms and Conditions for use of the card were included with the card.  A printable version of the Cardholder Agreement is also available.  Click here to download the Cardholder Agreement.  You may need to download Adobe Acrobat Reader in order to view the Cardholder Agreement.